Shipping and Return Policy
Roof-A-Cide® West, Authorized Distributor will fill Applicator’s orders promptly on acceptance. Product orders in cases are shipped same day when placed before 10 AM, Mon – Fri, via UPS Ground service. Palletized 250 Gallon totes require additional processing time and are shipped by common carrier.
Except for Manufacturer’s products that are defective at the time of sales to Applicator, no product will be accepted for return and no credit will be allowed on any product returned unless Manufacturer has granted prior written permission. All returns shall be subject to Manufacturer’s Products Return Policy, which includes provisions for authorization procedures, packaging, shipment and restocking fee, if applicable.
Please e-mail or call our office to obtain a return authorization number. Unauthorized returns will not be accepted. Authorized returns are subject to 20% restocking fee and must be made within 10 days of receiving merchandise. Return authorization number must be printed clearly on outside of package to be returned or it will not be accepted by Roof-A-Cide West. Items must be returned in unused condition and shipped in a standard shipping carton to prevent possible damage in transit.
Roof-A-Cide West is Committed to Safeguarding your Privacy & Security
Roof-A-Cide West recognizes that your privacy and the protection of your personal information is important to you. We ensure that your personal information is protected while using our Web Site. We do not share personal information with any third party.
Our secure web site uses a 128-bit Secure Sockets Layer (SSL) to encrypt all of your personal information.
You can shop at www.roof-a-cide-west.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
If you prefer, we can process your transaction by phone or fax. Call us Toll Free 877-258-8998 during business hours Monday – Friday 9:AM – 5:PM, Fax 941-921-3250.